Frequently Asked Questions
Find answers to common questions about our service
TrueRent is a service that analyzes your bank statements to generate comprehensive affordability reports for UK property rentals. Our reports comply with UK letting industry standards and help you understand your financial position when applying for rental properties.
Simply purchase credits, upload your bank statement PDFs, enter the monthly rent amount, and receive a detailed affordability analysis. The system automatically categorizes transactions, calculates key financial ratios, and checks compliance with UK affordability rules.
Our reports check compliance with three UK property letting industry standards: (1) Rent-to-Income (RTI): Rent must be ≤40% of monthly income OR annual income must be ≥30× monthly rent. (2) Disposable Income: After paying rent, disposable income must be ≥20-30% of net income (after essential expenses only). (3) Debt-to-Income (DTI): Total debt payments must be <20-25% of monthly income. These are the standard affordability checks used by UK landlords and letting agents.
You need to upload PDF files of your bank statements. We recommend uploading at least 3 months of statements for accurate analysis. The statements should be text-based PDFs downloaded directly from your bank (not scanned documents) for best results.
Our service uses a credit-based system. 1 credit = 1 report. You can purchase credit bundles starting from £50 for 10 credits. Credits never expire, and if a report generation fails, your credit is automatically refunded.
Yes, we take data security seriously. Your bank statement PDFs are processed securely and automatically deleted after 7 days. Once your statements are parsed, all transaction data is stored in your reports, and the original PDF files are no longer needed. We use industry-standard security measures to protect your information throughout the process.
If a report fails to generate for any reason, your credit is automatically refunded to your account. You can then try again with the same or different bank statements.
Yes! Once you have generated a report, you can regenerate it with different rent amounts without consuming additional credits. This allows you to test different rental scenarios using the same bank statement data.
Our reports use automated analysis and comply with UK letting industry standards. However, reports are provided for informational purposes only and should not be considered as financial or legal advice. Always consult with a financial advisor for important decisions.
No. Our reports are informational tools to help you understand your financial position and affordability based on UK letting industry standards. They can help inform rental decisions, but final rental decisions are made by landlords and letting agents. Reports are not official credit approvals or financial advice.
Our service works with bank statements from any UK bank, as long as they are provided as text-based PDF files. We support statements from major UK banks including but not limited to Barclays, HSBC, Lloyds, NatWest, Santander, and others.
If you have any questions or need assistance, please contact us at support@gradiente.dev. We aim to respond to all inquiries within 24 hours.